Refund policy

At Style Sphere FZE, we want you to be happy with your purchase. If you are not entirely satisfied, we offer returns, exchanges, or refunds under the conditions outlined below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • The item is defective or damaged

  • You received the wrong item

  • The item does not fit as expected

  • The product is not as described or you are otherwise not satisfied

Requests must be submitted within 14 days of the delivery date.

To be eligible, items must be:

  • Unused and unworn

  • In their original packaging with all tags/labels attached

  • Free from stains, odors, or signs of wear

Certain hygiene-sensitive or customized items may be non-returnable; if applicable, this will be clearly mentioned on the product page.

2. How to Initiate a Return

To start a return or exchange, please email us at info@stylespherefze.com with:

  • Your order number

  • The item(s) you wish to return or exchange

  • The reason for the request

  • Photos of the item, if it is defective or damaged

Once your request is approved, we will send you detailed return instructions and the return address (this may be our warehouse or a logistics partner, depending on the product and your location).

3. Return Shipping & Fees

  • If the item is defective, damaged, or incorrect due to our error, we will cover or reimburse reasonable return shipping costs.

  • For returns due to change of mind, size/fit, or preference, the customer is responsible for return shipping costs.

We do not charge any restocking fees for approved returns.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original method of payment.

  • Please allow 5–14 business days after approval for the refund to appear on your statement (processing times may vary by bank/payment provider).

5. Exchanges

If you would like an exchange (for example, a different size or color), please mention this in your email. Exchanges are subject to stock availability. If the desired item is not available, we may offer a refund instead.

6. Contact Us

For any questions related to returns, refunds, or exchanges, please contact us at:

📧 info@stylespherefze.com